Frequently Asked Questions
If you can’t find an answer here, reach out via the contact form.
How are PineCreston courses structured?
Most courses combine concise lectures, applied labs, and templates. Self-paced options include graded checkpoints; live or blended tracks add clinics and office hours.
Do you offer certificates?
Yes. Upon completing required labs and a final assessment, you receive a shareable certificate that verifies learning outcomes and hours.
Are there corporate plans?
We support team enrollment with reporting, private clinics, and invoicing. Contact us to scope goals and a shared success metric.
What is your refund policy?
Self-paced courses are refundable within 7 days if you haven't downloaded graded assignments. Live or blended cohorts are refundable up to 7 days before the first live session.
How much time should I allocate weekly?
Most learners spend 3–5 hours per week on self-paced tracks. Live cohorts add 1–2 hours for clinics and feedback sessions.
Will you make any guarantees?
We promise high-quality education and support, not specific business outcomes. Strategy involves uncertainty, and ethical education respects that.
Can I switch formats after enrolling?
Yes, where capacity allows. We can move you between self-paced and live tracks; fees may be prorated based on access used.
Do you provide team assessments?
We offer baseline capability assessments and a post-course review so teams can see measurable skill growth.
How do Fallows (favorites) work?
Click “Add to Fallows” in the catalog. Your selections are saved in your browser and appear on the Fallows page. You can export them for later.